We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and to administer our business. We, therefore, maintain the name, postal and email addresses, telephone number, payment, and order processing information of customers when they order from us. We will never ask you to answer any intrusive personal questions.
The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.
You may provide us with your email address. We will only ever use your email address so that we can (a) contact you about your order or answer a query, or (b) send you special offers from time to time. Your email address is private and we will never sell it to third parties.
Any personal information that you give us is private. We will never release personal information to persons or entities without your explicit consent.
Exceptions to this are (a) where Explore Whitsundays is required by law to disclose certain information; or (b) you are a member of a reward or other club and your order must be verified so that you will receive your reward/benefit.
As part of the National privacy Principles, customers can advise us at any time if they:
(a) do not wish to receive information from reputable companies, or if they
(b) no longer wish to receive product information from Explore Whitsundays.
Customers can advise us of either of the above by e-mail at [email protected] or
Mail – PO Box 1463, Airlie Beach, QLD 4802.
A customer may request to see the details we maintain on them in our customer file by forwarding a signed written request to us. Customers can advise us if any of their information requires updating.
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons. Transmissions sent to or from Explore Whitsundays are routinely monitored for quality control and systems administration. For the protection of our customers we provide a secure server for those services that contain confidential information and encryption software is used on our site therefore maintaining the security of cardholders’ card details.